RetentionX

Increase your customer retention. All the tools and analyses you need to improve your LTV.

Customers share their preferences, needs, and wants every time they interact with your brand. RetentionX collects all customer data, prepares it in ready-to-use analyses and allows you to feed all generated insights back into your marketing stack. This enables you to sustainably improve LTV and customer retention by better understanding your customers and optimizing the customer journey across email, SMS and marketing channels. All in one software.

• Find out who is predicted to churn when and determine what might make them stay
• Win back lost customers. Personalize recovery strategies with ideal offers
• Improve LTV already in the customer acquisition phase & create quality audiences
• Improve sell-through, margins and identify products that lead to maximum LTV
• Integrate RetentionX into the stack of tools you rely on. No more copy-paste

Create custom customer segments based on ticket information from Gorgias. Segment by customer sentiment or identify behavioral patterns based on customer service levels.

See all Gorgias tickets in one customer view. RetentionX stitches together every touchpoin across devices and sessions into a complete customer profile.

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