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Julien Marcialis
Marketer at Gorgias
LinkedIn
Julien is in charge of website, CRO, PLG, and SEO at Gorgias.

Articles by Julien Marcialis

Playbook

CX Design

Zendesk Features Breakdown: Costs, Complexity, and Trade-offs

13 min read . By Julien Marcialis
By Julien Marcialis
Apps and Integrations

How to Write the Perfect Answer to Social Comments

12 min read . By Julien Marcialis
By Julien Marcialis
Social Media

How to Respond to Customer Complaints & Win Customers Over

8 min read . By Julien Marcialis
By Julien Marcialis
Customer Experience

How To Improve Customer Service and Lift Revenue in 2024

16 min read . By Julien Marcialis
By Julien Marcialis
Customer Service Team Management
Customer Experience

Help Scout Review 2026: Pros, Cons, and Alternatives

16 min read . By Julien Marcialis
By Julien Marcialis
Apps and Integrations

Freshdesk Pricing Guide: What You Actually Pay in 2026

5 min read . By Julien Marcialis
By Julien Marcialis
Apps and Integrations

20 Essential Ecommerce KPIs for Growing Your Business

18 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth

Ecommerce Business Plan: Complete Guide and Template

9 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth

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