Conversations That %%Raise the Bar%%

AI Agent now analyzes conversations and surfaces clear opportunities to resolve conflicting content or fill knowledge gaps. Stop guessing what to fix and focus on updates that improve conversations.

Choose which help center articles inform AI Agent independently from what is publicly visible. Create AI-only content or exclude specific articles without impacting your help center experience.

Sync your most relevant Shopify metafields for customers, orders, and draft orders directly into Gorgias so you can leverage your custom Shopify data without switching tools.

Extend your Gorgias Rules using Instagram profile attributes across DMs, comments, ad comments, and mentions. Filter and automate based on who customers are, not just what they say. Prioritize verified accounts, tag VIPs, route non-followers, and assign conversations with greater precision.

Set clear goals for how quickly your team answers inbound calls. Track performance automatically during business hours and monitor achievement rates over time so you can identify coverage gaps, adjust staffing, and maintain consistent service levels.