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All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you.
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep.
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
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Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Spring Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->
Products
Helpdesk
All messages from every channel in one centralized inbox
AI Agent
Smart, scalable, and still so you
Channel add-ons
Voice
Support by phone, from your Helpdesk
SMS
Respond to inbound text messages
Solutions
Automated support workflow
Instantly resolve 60% of support inquiries
Drive sales
Engage every shopper like your best in-store rep
Integrations
Shopify
The #1 CX platform for Shopify
App Store
Connected to your entire stack
View all ecommerce platforms ->
Product Tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour ->
See what’s new
Fall product announcement
Discover big upgrades to Gorgias Helpdesk that help you move fast and scale confidently during peak moments like BFCM ->
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
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Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
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Know your bottom line
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Monitor performance in real time
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Keep your customers happy
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AI Agent
Your AI teammate for customer experience
Support Agent
Resolve customer issues instantly, 24/7
Shopping Assistant
Convert shoppers in real time
Helpdesk
One inbox for every customer conversation
Voice
Handle customer calls
SMS
Respond to customer texts
Product tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour
See what’s new
Autumn Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility
Designed for Enterprise
Trusted by largest Shopify brands to deliver winning experiences
Industries
Clothing & Apparel
Subscriptions
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Health & Wellness
Home & Garden
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Shopify
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Featured Resource
Convert More Shoppers Into Buyers
Turn conversations into sales with proven templates, setup guides, and real-world examples
Product
AI Agent
Sell, support, engage customers 24/7
Support Agent
60% of inquiries resolved instantly
Shopping Assistant
Engage shoppers like your best rep
Helpdesk
All messages in one central inbox
Voice
Support by phone, from your helpdesk
SMS
Respond to inbound text messages
Product tour
See Gorgias in action
Explore Gorgias through 3-minute interactive product tour
See what’s new
Autumn Product Release
Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility
Solutions
Gorgias for Enterprise
Where the largest Shopify brands deliver winning experiences
Industries
Clothing & Apparel
Subscriptions
Beauty & Cosmetics
Health & Wellness
Home & Garden
Pricing
Integrations
Ecommerce Platforms
Shopify
BigCommerce
Magento
WooCommerce
Preferred integrations
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Explore all 100+ Apps →
Custom Integrations
Custom Integrations
Developer Docs
Become an app partner
Resources
Learn
Blog
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Ebooks
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Customer Stories
Events
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Sarra Manai
Tech Sourcer/Recruiter at Gorgias
LinkedIn
Articles by Sarra Manai
Playbook
CX Design
Why Talent Sourcing is Key for Gorgias Recruiting (And How We Build Our Talent Pool)
7 min read . By Sarra Manai
By Sarra Manai
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