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The State of Conversational Commerce in 2026
Explore conversational commerce trends for 2026
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Convert More Shoppers Into Buyers
Turn conversations into sales with proven templates, setup guides, and real-world examples
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Autumn Product Release
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Solutions
Gorgias for Enterprise
Where the largest Shopify brands deliver winning experiences
Industries
Clothing & Apparel
Subscriptions
Beauty & Cosmetics
Health & Wellness
Home & Garden
Use cases
Product Education
Proactive engagement
Pricing
Integrations
Ecommerce Platforms
Shopify
BigCommerce
Magento
WooCommerce
Preferred integrations
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Explore all 100+ Apps →
Custom Integrations
Custom Integrations
Developer Docs
Become an app partner
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Learn
Blog
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Customer Stories
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Community
Gorgias Academy
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Gorgias Community
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ROI Calculator
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Jordan Miller
Product Marketing Manager - Automate at Gorgias
LinkedIn
Jordan works with ecommerce leaders and customer service professionals to share their expertise in inspiring stories and actionable guides. His content helps merchants improve customer experience and grow in their customer support careers.
Articles by Jordan Miller
Playbook
CX Design
Playbook: How Loop Earplugs Made Help Center A Top-Performing Channel
11 min read . By Jordan Miller
By Jordan Miller
Gorgias Product
How to Leverage the Power of Live Chat for Sales
13 min read . By Jordan Miller
By Jordan Miller
Live Chat
Ecommerce Conversion
How to Offer Free Shipping and Lift Revenue
10 min read . By Jordan Miller
By Jordan Miller
Fulfillment and Returns
How To Deal With Lost Ecommerce Packages
9 min read . By Jordan Miller
By Jordan Miller
Fulfillment and Returns
How To Calculate Net Promoter Score: NPS Formula, Tools, & Tips
17 min read . By Jordan Miller
By Jordan Miller
Customer Service Measurement
7 Ways to Deliver Great Customer Service & Grow Your Revenue
12 min read . By Jordan Miller
By Jordan Miller
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Tips for Using Facebook Messenger for Customer Service
12 min read . By Jordan Miller
By Jordan Miller
Social Media
Customer Experience
How to Leverage an Email Signature Marketing Campaign for CX
12 min read . By Jordan Miller
By Jordan Miller
Ecommerce Growth
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