A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.

Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.

Discover how a customer service support ops team can help you deliver better and faster support.

Learn the hard and soft skills customer service professionals need to be successful: active listening, technical knowledge, and positive language.

Explore our list of 85+ customer service statistics to make data-driven decisions and better understand the state of customer support.

Unlock the magic of unforgettable customer experiences with TUSHY's Director of Experience and discover how exceptional customer service transforms ecommerce relationships.

Sticking to the script is no longer the answer when it comes to delivering great ecommerce customer service.

With expert insights from Gorgias’s Director of Customer Support, you can elevate your ecommerce customer service using these 15 best practices.

Repeat customers are a revenue-boosting engine. Learn how to track repeat customer rate to boost revenue and increase loyalty with your brand.

The different types of customer service, support channels, strategies, and philosophies you can offer based on what your company requires.

Save your team hours every week with these 18 email templates for customer support.

Discover why customer service is crucial for brand success and how a VP of CX is determined to change the perception and elevate support's value.

Learn how customer service strategies can transform your brand and drive customer loyalty.

Founder and CEO Nick O'Brien proves it's possible to overcome startup challenges when you're eager to acquire new skills.

The dos and don’ts of making your website user-friendly so you can offer automated support as soon as possible.

Automation is a surefire way to help your team succeed. Read why the future of CX is driven by AI and automation.

The process we recommend for pitching Gorgias’s AI Agent to your boss, complete with an FAQ section for quick answers.

See how AI Agent matches your brand identity with seven brand voice examples.

Help your CX team deliver better service with AI quality assurance for fair feedback and consistent customer support.

Discover the top AI trends in ecommerce for 2025 and learn how to use them to improve customer experience, drive sales, and stay competitive.

Learn how to create store policies that reduce tickets and improve customer experience with industry-specific tips backed by Gorgias data.

Learn how to write clear, effective Guidance for your AI Agent using the “when, if, then” framework to reduce escalations.

CX leaders from TUSHY, Tommy John and leading brands share how the support sales flywheel transforms support into revenue.

Think all-in-one tools are too rigid? Learn how Gorgias helps ecommerce brands consolidate without compromising on flexibility or performance.

How Atidiv’s CX experts unlock the full power of Gorgias for ecommerce brands.

Speed has become AI's main selling point in CX, but that narrow focus creates long-term problems down the line.

Five converging trends are widening the gap between high-performing brands and everyone else.

When AI creates convincing fiction instead of facts, it leads to serious customer service mishaps that require human intervention to fix.

Learn how small tweaks can make AI sound human and build trust in customer support.

Which ecommerce helpdesk is right for your store? Compare 10 top tools to simplify support and drive more revenue.