Real stories from real brands with real results

61%
Faster first response time
“Being able to filter and sort tickets in Gorgias to highlight urgent requests, or segment VIP customers with high lifetime value, is really important to us. It enables our customer service agents to quickly identify who to help first.”
Ian Kouwen
Ecommerce Manager

How high-end retailer Oger provides personalized service with 69% faster resolution time

Helpdesk
Flows
Oger
23%
upsell

How Battlbox increased revenue during peak season with Gorgias

Sporting Goods
Helpdesk
Battlbox
18%
tickets resolved in one touch

How Angelus Direct achieved 4.7/5 CSAT by streamlining customer conversations with Gorgias

Macros
Email
Helpdesk
Angelus Direct
93%
faster ticket response time

How RevAir answers tickets 93% faster and generates $76k quarterly using Gorgias Self-service

No items found.
RevAir
75%
Decrease in Resolution Time
As a team, I think the aspect of the Gorgias + Loop integration that we love most is that we can see a customer’s return right inside the customer interaction in Gorgias. It seems like a small thing, but as a company with 5 different Shopify stores and 5 different Loop integrations, not having to switch back and forth between integrations and browser tabs is an amazing convenience.
Sarah
Customer Care Optimization Manager

Kulani Kinis Saves $400k in Refunds Using Gorgias + Loop Integration

Order management
Helpdesk
Kulani Kinis
37%
automation rate

How Jaxxon Accomplishes the Work of 5 Agents with 37% Automation

AI Agent
Flows
Order management
JAXXON
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager