Real stories from real brands with real results

10%
reduction in total cost of ownership
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager

How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue

AI Agent
Psycho Bunny
Enterprise
USA
Zendesk
2.9%
more conversions on phone (vs. all other channels)
"Switching from Google Voice to Gorgias Voice was a game-changer. When customers call, their entire history shows up—orders, past tickets, and subscriptions."
Katherine Goodman
Director of Retention Marketing & Customer Experience

How Cornbread Hemp Reached a 13.6% Phone Conversion Rate With Gorgias Voice

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Cornbread Hemp
Enterprise
USA
Zendesk
39%
automation rate

How Nude Project Resolves 74% of Tickets in One Touch with Gorgias’s AI Agent

AI Agent
Nude Project
Enterprise
EMEA
Zendesk
24%
automation rate

How buah Cut Response Times from 3 Days to 40 Seconds with Gorgias’s AI Agent

AI Agent
buah
Commercial
EMEA
Zendesk
19.2x
ROI on AI-driven sales interactions
"With Penelope [our AI Agent] on board, we’re turning customer support from a cost center to a revenue generator."
Gabrielle McWhirter
CX Operations Lead

How Pepper’s AI Agent Automates 54% of Support and Converts 19% of Conversations

AI Agent
Shopping Assistant
Pepper
Enterprise
USA, Global
Gladly
99%
decrease in FRT

How Caitlyn Minimalist Increased One-Touch Tickets by 300% and Reached a 20% Conversion Rate with AI Agent for Support and Sales

AI Agent
Helpdesk
Caitlyn Minimalist
Commercial
USA
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager