Real stories from real brands with real results

53%+
decrease in resolution time

How mybacs Resolved Double the Tickets Without Increasing Headcount Using Gorgias

Flows
Helpdesk
Macros
Help Center
Mybacs
Commercial
EMEA
13x
ROI
“Once we set up chat campaigns, our bounce rate dropped 37% — almost immediately. Gorgias Convert is a no-brainer. The setup is so simple, and the GMV uplift was way beyond what we had expected.”
Ren Fuller-Wasserman
Sr. Director of Customer Experience

How TUSHY Uses Shopping Assistant to Drive 190% Higher Chat Conversion Rate By Building Customer Confidence

AI Agent
Shopping Assistant
Tushy
Commercial
USA
Zendesk
4.74/5
CSAT during BFCM

How Osea Malibu Cut QA Time by 75% and Boosted Customer Satisfaction with Gorgias Auto QA

AI Agent
Osea Malibu
Enterprise
USA
Zendesk
50%
cost reduction in platform fees

How Oscaro Power Spends 25% Less Time Per Phone Ticket By Switching to Gorgias Voice From Zendesk Voice

Other
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Oscaro Power
Zendesk
99%
decrease in FRT during BFCM 2024

How Trove Brands Cut Misshipments by 70% with AI Agent’s Instant Cancellations

AI Agent
Trove Brands
Enterprise
USA
40%
automation rate
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

How Glamnetic Uses AI Agent to Handle 40% of Support Volume With "Mind-Blowing" Results

AI Agent
Glamnetic
Commercial
USA
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager