Real stories from real brands with real results

3 minute
resolution time with AI Agent

How Jonas Paul Eyewear Transformed CX Into an Efficient Channel for Support, Loyalty, and Sales

AI Agent
Helpdesk
Jonas Paul Eyewear
Commercial
USA
Zendesk
$100,000
saved per year
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager

How Dr. Bronner's Saved $100K/Year by Switching From Salesforce, Then Automated 50% of Interactions with Gorgias

AI Agent
Dr. Bronner's
Commercial
USA, Global
13%
revenue influenced by campaigns on peak days

How Kreyol Essence Used Convert to Create Emotional Shopping Journeys with Data

Convert
Kreyol Essence
Small-Mid Sized
USA
Zendesk
12m 15s
First Response Time

How Pajar Automates 45% of Tickets to Cut Response Times From Days To Minutes

AI Agent
Pajar
Commercial
Canada
Zendesk
1 min 2 sec
first response time
"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”
Zoe Cranney
Community Experience Expert

How LSKD Tripled Email Automation Rate with AI Agent

AI Agent
LSKD
Enterprise
ANZ, Global
Gmail
33%
email automation rate
“AI in customer support? I’ll admit—I wasn’t convinced at first. But with the right guidance and a little personality, AI became Wildride’s secret weapon.”
Amber van den Berg
Head of Customer Experience

How Wildride Automated 33% of Email Tickets with AI Agent

AI Agent
Wildride
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager