Real stories from real brands with real results

28 seconds
First Response Time
“I was a little bit hesitant about using AI Agent initially. We knew that we were interested in more automation because we have had more customers reaching out, but weren’t sure that it would be able to meet their growing needs. It’s been incredible to see how adaptable AI Agent is, and how it can quickly pick up on the small things — for example, if something is a hot topic for us, you can see AI Agent start talking about it, and knowing when it’s something that needs to be handed off to our team.”
Lauren Reams
Customer Experience Manager

How VESSEL Decreased Response Time and Improved CSAT in One Month with AI Agent

Sporting Goods
AI Agent
Vessel
35.56%
exit intent campaign conversion rate

How ECOM DEPARTMENT Helped Stylest Generate 31x in ROI with Gorgias

Convert
ECOM DEPARTMENT
49 seconds
First Response Time
"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."
Sindi Melgar
Customer Service Manager

How Baby Gold Went from 0% to 20% Email Automation Rate in Two Weeks with AI Agent

AI Agent
Baby Gold
39%
faster first resolution time

How Rumpl Recouped $8,000 in Return Fees and Achieved 4.89 CSAT With Loop and Gorgias

Customer Sidebar
Helpdesk
Order management
Macros
Rumpl
Zendesk
410
mutual clients from co-selling

How TalentPop Expanded its Customer Base by Partnering With Gorgias

AI Agent
Convert
Flows
Order management
TalentPop
99.8%
faster first response time
"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
Tosha Moyer
Senior CX Manager

How AI Agent Became #1 in Ticket Replies & Resolution Speed for Psycho Bunny’s CX Team

AI Agent
Psycho Bunny
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager