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The State of Conversational Commerce in 2026
Explore conversational commerce trends for 2026
Designed for Enterprise
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Convert More Shoppers Into Buyers
Turn conversations into sales with proven templates, setup guides, and real-world examples
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Autumn Product Release
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Gorgias for Enterprise
Where the largest Shopify brands deliver winning experiences
Industries
Clothing & Apparel
Subscriptions
Beauty & Cosmetics
Health & Wellness
Home & Garden
Use cases
Product Education
Proactive engagement
Pricing
Integrations
Ecommerce Platforms
Shopify
BigCommerce
Magento
WooCommerce
Preferred integrations
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Explore all 100+ Apps →
Custom Integrations
Custom Integrations
Developer Docs
Become an app partner
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Learn
Blog
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Customer Stories
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Community
Gorgias Academy
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Gorgias Community
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Jordan Miller
Product Marketing Manager - Automate at Gorgias
LinkedIn
Jordan works with ecommerce leaders and customer service professionals to share their expertise in inspiring stories and actionable guides. His content helps merchants improve customer experience and grow in their customer support careers.
Articles by Jordan Miller
Playbook
CX Design
25 Customer Service Metrics & KPIs + How to Track Them
29 min read . By Jordan Miller
By Jordan Miller
Customer Service Measurement
Customer Service Team Management
85+ Helpful Customer Service Statistics for 2023
15 min read . By Jordan Miller
By Jordan Miller
Ecommerce Customer Support
A Guide to Customer Service Roles & Responsibilities
20 min read . By Jordan Miller
By Jordan Miller
Customer Service Team Management
The 19 Best Customer Service Certifications to Earn at All Levels
14 min read . By Jordan Miller
By Jordan Miller
Customer Service Team Management
Customer Service Automation: 14 Types of Automation + the Risks, Rewards, and Best Practices
22 min read . By Jordan Miller
By Jordan Miller
Automation and Self-Service
Customer Service Team Management
How to Manage and Reduce BFCM Returns (& Protect Your Revenue)
11 min read . By Jordan Miller
By Jordan Miller
Black Friday—Cyber Monday (BFCM)
5 Steps to Get Your Customer Support Ready for BFCM
15 min read . By Jordan Miller
By Jordan Miller
Black Friday—Cyber Monday (BFCM)
Customer Service Team Management
Best BigCommerce Apps to Boost Sales in 2025
24 min read . By Jordan Miller
By Jordan Miller
Apps and Integrations
BigCommerce
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