Real stories from real brands with real results

35x
ROI for SMS

How TruWood Generates an Increase in Revenue With 62x Return on Investment

Macros
Helpdesk
TruWood
88%
Decrease in first response time
“AI in the world of customer experience can be daunting. But, it can also be transformative when you let it help you.”
Anne Dyer
Sr. Manager, CX & Loyalty Marketing

How Olipop Decreases Their Response Time by 88% and Resolution Time by 91% with 25x ROI

SMS
Helpdesk
Olipop
Front
84%
decrease in first response times

How SuperATV Decreases Their Response Time by 84% and Resolution Time by 82%

Automotive
Helpdesk
SuperATV
55%
decrease in resolution time

How Flying Embers reduced their customer ticket resolution time while maintaining a personal touch

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Flying Embers
25%
of one-touch tickets

How Angelic Bakehouse Used Gorgias & Mutesix to Increase One Touch Tickets, C-SAT and Sales

Helpdesk
Bakehouse
10,000
Tickets per Month
"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."
Molly Wallace Kerrigan
VP Marketing

How Shinesty Increases Their Social Media Engagement by Switching to Gorgias

No items found.
Shinesty
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager