Real stories from real brands with real results

98.2%
faster first response time than team average

How AI Agent Automates 28% of Tickets for Love in Faith With 98% Faster FRT Than Team Average

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Love in Faith
50%
automation rate
"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without AI Agent, that wouldn’t happen."
Ron Shah
CEO and Co-Founder

How Obvi Manages 150+ Tickets Per Day With 1.5 Support Agents

AI Agent
Flows
Obvi
Commercial
USA
Gmail
60%+
of tickets automated
“When used right, AI removes friction, personalizes experiences, and frees teams to focus on what truly matters: creating meaningful connections.”
Molly Wallace Kerrigan
VP Marketing

How Shinesty Automates 60% of Tickets to Scale CX with a Team of 5

AI Agent
Flows
Order management
Shinesty
31%
automation rate
“If you’re wondering how to make AI an asset (not a threat) to your CX team, you’re in the right place.”
Alex Naoumidis
Head of Operations & CX

How July Uses Automate to Do the Work of 3 Extra Agents

AI Agent
Flows
July
18.39%
on-ticket conversion rate
"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."
Mia Chapa
Sr. Director of Customer Experience

How Glamnetic Achieved an 18.39% On-Ticket Conversion Rate with Exit Intent Campaigns

Convert
Glamnetic
Commercial
48 secs
First Response Time

Emuaid Provides Excellent Customer Experience and Maintains a Support Performance Score of 5/5 Using Gorgias Automation

Helpdesk
Macros
Emuaid New
Freshdesk
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Hear directly from our customers

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager
“This is for the forward-thinking leaders who, like me, know that embracing AI isn’t just an option — it’s the future of customer experience.”
Katia Komar
Sr. Manager of Ecommerce and Customer Service Operations, UK
"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing."
Courtney Bajek headshot
Courtney Bajek
Customer Service Lead at Orthofeet
"By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers."
Emily McEnany
Senior CX Manager